Leaderboard

Hi Alex, Thanks very much for investigating this further. We have found the cause of the issue, which temporarily disables the colour encoders, when a linear multicell fixture's cells are reversed. This issue is logged as reference number ZOS-10887 on our software tracking system. This issue will be fixed in the next ZerOS software update. Thanks again for your help finding this issue, and apologies for the inconvenience this causes in the meantime. If you have any questions, please let me know. Edward

Hi Jac, The s/n is on the rear of the unit and can be quite long, if you want to send that to me on the address in my sign off i can date the dimmer for you. As mentioned the transformer is one possible cause but there are other parts that can give the same symptoms if they fail as well. As you are already familiar with Controllux would recommend them as you first point of contact to have the unit assessed.

Hi Keith, You were spot on it was the Three Ramp pot VR's on the back being set a bit too high. They were showing 7V at 0% and on preheat on they were showing 25-30v. Just adjusted them and they are back in line and working perfectly now. Thank you for the help

Hi Craig, Believe i was talking with you at the end of October with regards to this. think we got to the point where we though it was the keypad cause the issue. From our mail trail, I offered to have a look at it you could send the card set back to me, but don't think that happened or if it did it may not have been direct from you as i cant see any further conversations. If you want PM me we can follow up on this.