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  1. Today
  2. I'm very competent and have done the flx training. I've been using my big flx for about 8 months now and pretty much know it inside out. I do any environment and type of production. Gimmi a shout. Info@headlighting.co.uk
  3. kgallen

    Phantom ZerOS

    Understood, and makes sense! I converse with Edward so much these days, and he uses my real name we forget that might be too "open" on the Internet. Unless I'm being blind or stupid or both (and both likely), I couldn't see a way to add "real name" into my profile. (Sorry tbarden for hijacking your post - hope we've answered your question!)
  4. Yesterday
  5. Jon Hole

    Phantom ZerOS

    Of course not, I'm just always torn between using forum names and real names whilst online!
  6. kgallen

    Phantom ZerOS

    ๐Ÿ™„ Forgotten my name already... must've had a long day. Me still working too... Regards, Kevin
  7. DramaKing

    Clear stuck on and laggy

    Yes I get the programmer time bit and pressing the button in the middle of.the wheel toggles it on and off.. thats not what is causing my issues it's not a repeatable problem either, every so often it completely stops.responding to fader inputs from the playbacks and palette executions then aftrr say 30 seconds or so it unfreezes and finishes the fader palette entry, and the z key and clear key are permanently lit right now. It's also laggy and unpredictable when using group selections, sometimes selecting a group misses one or more fixtures in the group. Sometimes switching playbacks page makes both the 1-24 & 2-48 leds light up. Sorry I was unaware there was an out of hours number to call. By the way the console is brand spanking new from stage electrics I've had it about a week but this is the first time I've used it on a real show. Perhaps the software may not be the very latest version. Haven't checked that yet. Regards, Tom.
  8. Jon Hole

    Phantom ZerOS

    Thanks kgallen ๐Ÿ‘ tbarden - which link were you using?
  9. kgallen

    Phantom ZerOS

    Click "Download this file" on the page below and then the box that comes up allows you to download "PhantomZerOS_7.9.4.zip" (7.53MB).
  10. Jon Hole

    Clear stuck on and laggy

    Hi DramaKing, Have you contacted our support telephone number? Our forum isn't really the place for emergency out of hours support - especially if you have a show starting in 5 minutes! Can you describe what you mean by "hanging up" and "laggy"? Have you got "Programmer Time" enabled (press Z button, and one of the wheels will say "Programmer Time" - the middle button of the wheel will enable and disable it.
  11. DramaKing

    Clear stuck on and laggy

    Managed to get through the first half, the software keeps hanging up, I know I'm not used to zerOS but this is rediculous. Not impressed. Does anybody from zero88 read these forums or are we relying on each other?
  12. DramaKing

    Clear stuck on and laggy

    Help guys, clear light stuck on, nothing selected or in programmer, console laggy. Show starting in like 5 mins, starting to loose faith in my s24 now. What have I done?
  13. tbarden

    Phantom ZerOS

    Howdy! I'm trying to download the offline editor to get a sense of how this desk works but the link to Phantom ZerOS links to three files none of which say Phantom ZerOS. Do I need one of those or should the link be bringing me somewhere else?
  14. yann

    touch screen problem

    thank you very much ! it's OK
  15. Hello Jon ; thanks for the response.... and no doubt about the fact that you are working hard to try to do things the right way (and this is certainly a 100% verified for FLX and FLXS consoles) just to point that out : I didn't talk about any Beta-Version (Edward told me about a new Beta but I didn't see it yet); =>> I really was talking about the two latest OFFICIAL Firmwares version 7.9.3 and 7.9.4 The last show I did with Solution was in summer last year and under 7.9.2; so I was curious to see what kind of "evolutions" are brought by newer Firmwares I published my observations here on the Forum because I am really very astonished to see that lots of features that worked fine in the past, don't work any more or don't work correctly now. I thought that newer Firmwares should run the hardware better and better but obviously this is not the case for Solution Desks with newer Firmwares. =>>>> nearly all the bugs and issues I mentioned seem have appeared since V7.9.3 (so in my personal mind these Firmwares are regressions because things that worked before don't work anymore now !) Concerning the SETUP-Menu I remember there where some discussions on the Forum last year, and for myself there would be no problem to use an external monitor if necessary (and if I am informed about this fact before installing new software !). But I did not find the mention of this necessity in the Release-Notes and I can imagine that some user who does not read the Forum regularly might be "surprised" to find a setup-menu not working anymore (for example patching and editing fixtures etc) after updating the Firmware... (shouldn't we have at least a "Cancel" or "Back" button to get out of these "trap-pages" with no issue ?) anyway, as you said : any user can go back at any moment to older Firmwares..... and that said : if you think that my message does not have its place here or that it does not bring any "new" information just feel free to erase it...no worries (I didn't even remember that I came back on the Forum in December 2017 and posted the messages you mentioned above., including some notes about 7.9.3...I did not use the console since one year or so and it was under V7.9.2 ...)
  16. kgallen

    touch screen problem

    Is the USB plugged directly to the back of the console (not via a hub). Is the monitor on the "supported" list (yes it is). Compatible-touchscreen-monitors-with-ZerOS-consoles Which console? (FLX, FLX-S48, Solution etc) If FLX try "Factory Reset" from Setup -> Clear If FLX under Z -> System Information can you see the touchscreen listed?
  17. Last week
  18. Hi ziglight, We're working hard to continuously improve ZerOS for all our customers. The vast majority of our Solution users are telling us they're really happy with the last few software updates. For those who aren't, they have access to the previous software. Just last week we emailed you privately to ask if you'd be interested in testing new software which specifically resolves your main concerns. Therefor I'm surprised you've taken that opportunity to publicly reopen conversations on the forum. We've covered a lot of these issues before, but I'll reply to some of the new points below. A BETA will be released soon that resolves LCD latency. I don't believe this has got worse every release - the latency started during one very specific release, in some situations, for a very specific reason (which we've talked about before - prioritising DMX data and button presses higher than LCD redrawing). We continuously use all our consoles, including Solution, for training, software testing, and personal shows & events. Please can you give examples of when the support team have "given hint might work on the FLX but does not work on Solution"? If that is the case, we'll happily go back and edit those responses as they're clearly incorrect. This was a deliberate decision based upon a lot of customer feedback - including (but not limited to) the following thread. The vast majority of our customers use Solution with an external monitor. We're able to create software that's much simpler, quicker, modern and more intuitive by depending on a monitor, rather than trying to force features onto a set of 5 x 4 buttons. To make software simpler, more intuitive, quicker and more accurate we have to make decisions like this. This is specific to Iiyama monitors - who don't provide unique identifies between their monitors which require different drivers. Therefor, we have to provide a way for you to switch driver. If it's not an Iiyama monitor, this isn't displayed. No "mystical reason" - a reason explained in detail since we launched that feature. I believe we've gone through all the other points you raise before. I'm more than happy to continue conversations on any new points that come out of this reply.
  19. kgallen

    Can't get beyond page 1 of a Forum topic

    Thanks Jon - working ok again now (just like Ian's Demux48)! ๐Ÿ˜Ž
  20. Not "new" to me - it's the ยฃ26 "not working" one that we talked about a few weeks ago... An hour on the bench and it's happy as larry - someone wasn't very careful when they replaced the battery and broke a PCB track without realising.
  21. Jon Hole

    Can't get beyond page 1 of a Forum topic

    Sorry... the website was updated with an SSL Security Certificate yesterday (designed to make our website more secure for our customers), and the forum wasn't very happy about it! It was stopping a lot of functionality - including new signups, logging in, editing/deleting posts etc. All fixed now.
  22. kgallen

    Can't get beyond page 1 of a Forum topic

    Thanks Ian, at least I'm not going mad. Work have been locking down a bit recently - can't listen to BBC radio online any more for example (miserable s*ds). Hoped that wasn't also affecting Z88 Forum access!!! Kevin ps Is that a "new" Demux-48 in your profile photo>?!!! ๐Ÿ™‚
  23. It's not just you - the number buttons, "next" or the direct selector dropdown doesn't seem to work. The browser shows the URL for the page you want but nothing happens which suggests a backend issue in the forum software caused by database corruption or an bad index perhaps?
  24. kgallen

    Updating palette

    Sorry I'm having trouble navigating the Forum at the moment to find a past topic on this, but it will be something like: - Tag the parameter to remove - Turn off Smart Tag - In the Update window, click Remove - OK the Update This is what it is on FLX (full model), not sure how the UI differs on the S24/S48. Hope this gives you something to try. Kevin
  25. Is it just me... On the Forum at the moment I can only get to page 1 of a topic. I can't get to page 2 etc of e.g. the FLX forum by any means: - click "2", "3" etc -> No - click "Next" -> No - click ">>" (last page) -> No -click "Go to page", type number or use arrows -> No - do a search and in the search results try and move pages -> No It always just brings me back to page 1. Strange... anyone else having this? Kevin
  26. yann

    touch screen problem

    Bonjour, Merci pour vos rรฉponses. I tried but it still does not work... what else to do to have the touch screen?
  27. DramaKing

    Updating palette

    Hi, firstly must say I'm a new flx user, I was completely blown away by the s24 and I made up my mind to buy one within 30 seconds of seeing it. I got to patching, programming palettes and building a cue stack without even breaking out the manual.. I'm not a novice lampy by any means but it's my first time solo with zerOS. I've come up against a minor user induced problem that I'm hoping somebody can help me fix. When i programmed a prism palette I must have tagged the gobo attribute as well and I can't seem to edit or update the palette in a way which looses the gobo1 attribute, I assumed pressing the button in the wheel would untag it which it does but it doesn't appear to 'save' this change when updated. I'm wary of deleting palettes after a cue stack has been created using this palette because I'm sure it will break it.. any pointers greatfully recieved. Sorry for the long winded question.
  28. kgallen

    touch screen problem

    ... that is, press the Update key on the console...
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