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Error 004 showing on Zero 88, Jester 24/48, Help please

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#1 Sarna1

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Posted 11 August 2017 - 06:20 PM

I need help. What do I need to do to solve the Error code 004 on a Zero 88 Jester 24/48

 



#2 Edward- Z88

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Posted 11 August 2017 - 08:11 PM

Hello,

Error 004 on a Jester most likely means the internal battery has died.
Changing the battery in a Jester is a simple fix, and the battery's can be purchased in most hardware shops.

If you're confident you can open up the Jester, it's a CR2032 coin battery to replace.

Edward

Edward Smith

Product Support, Entertainment Lighting Controls

EdwardSmith@Eaton.com


#3 Sarna1

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Posted 11 August 2017 - 08:28 PM

Thank you Edward, I will try this.



#4 Sarna1

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Posted 11 August 2017 - 10:03 PM

Edward,

 

I have changed the battery and now it says error code 003 bad product, any advice?



#5 iank99

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Posted 12 August 2017 - 09:32 AM

Go in to Super User and reset the desk - the product code is "hard coded" in the flash memory and usually a reset forces it to be re-read and defaults set that should get rid of the message. The product code tells the mainboard which Jester variant chassis it's sat in...

 

The product code isn't read at each power up to save time and save all the internal data for the desk being rewritten.



#6 Edward- Z88

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Posted 12 August 2017 - 10:18 AM

Thanks Ian,

 

Yes after resetting the console this error message will clear and you will be back up and running.

 

Edward


Edward Smith

Product Support, Entertainment Lighting Controls

EdwardSmith@Eaton.com






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