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Vari-Lite Controls Support Forum

Proposal: "Ask the Expert" online chat sessions?


Jon Hole

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Hi All,

 

As we've had such valuable feedback from our previous proposal, here's another!

 

We're always looking for new ways to support our end users. 2015 saw our highest social media engagement via Facebook, Twitter AND YouTube. This forum was also the most active it has been for several years. We obviously also offer telephone and email support, run several training courses every month, and provide onsite support for events such as the Edinburgh Festival.

 

So, what else?

 

One idea is to run occasional live chat sessions, where users could bring questions and ideas into a "chat room" with Zero 88 staff. These would last for an hour or so at a time, and maybe run once a week (for example). It would also be an opportunity for us to ask you questions (just like this proposal and the previous one) so we can discuss them within a live "chat room" environment.

 

Would this be of interest to you? If so, how often would you realistically want to take part in a session like this? And what times / days would work best for you?

This is just one idea - if you have any others, please let us know!

 

Many thanks

 

Jon & the team

Jon Hole
Global Product Manager, Systems and Control

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