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7.7 Failed To Install


Frog2

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I am trying to do a USB install on my Frog2 i recently bought and when i put my memory stick in it comes up with

 

Installing to drive G:
Formatting drive...
Format Completed successfully.
Installing boot sector...
Copying install files to drive...
ERROR : Extraction of install files failed..
Installation Failed.

 

 

Could anyone help overcome this?

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Hi,

 

How did you extract the .zip file? Using Windows Explorer or a 3rd party programme such as WinZip? Which version of Windows are you running?

 

Have you definitely downloaded the USB version and not the CD version?

 

Best regards,

Jon Hole
Global Product Manager, Systems and Control

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if you could PM me on the address below, with the units full serial number so i can date the hardware and firmware on the desk, but a quick question is do you have a single or double USB port on the front panel of the desk?

If this is the double USB then you would need to use the CD image to upgrade the desk not the USB.

Regards,

 

Keith Rogers

keith.rogers@signify.com

DD: +44 (0) 1633 833 101.

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