Jump to content
Zero 88 Community Support Forum
charles

weird fault?

Recommended Posts

I find I am unable to make use of 3 channels. Operating the faders does nothing, If I perform a "factory reset",. everything recovers, but later stops working again. Any ideas?

Share this post


Link to post
Share on other sites

Not sure of software version since I'm at home. It's what came with the board in October 2012. I'll check when I go to the theatre in a couple of hours' time.

 

I have a show in the board and safely loaded onto a memory stick. Can I be sure that this will still be valid if I carry out a software update. I'd hate to waste 2 days of programming.

Share this post


Link to post
Share on other sites

The showfile will be absolutely compatible unless you are updating from a VERY old version of software, which it doesn't sound like you are (so long as your software is 7.x.x you'll be fine).

 

Remember that updating the software wipes your showfile, so take a backup of the showfile onto a separate USB memory stick first, so you can load it back onto the desk

Share this post


Link to post
Share on other sites

Try going into SETUP > Desk Setup > Event Monitor

 

Now, push one of the problem faders right to the top of the travel, and you should see a load of text appear on screen at looks like this (with the blanks filled in).

 

Fader 0x____ (_________________), New Level 0xFF, Old Level 0x__

 

Check that the last (bottom) line of text has 'New Level' as '0xFF'

 

Now pull the fader to the bottom, and check that 'New Level' is at '0x00' on the last line of text.

 

Repeat this for all the faders that are causing problems, and let us know the result.

 

(to exit this window, you need a mouse or touchscreen to click the cross in the top right corner of the screen. If you don't have either of these, turn off the desk and turn it back on).

Share this post


Link to post
Share on other sites

All the 'non-working' faders report as norrnal: new level 0XFF at Full , new level 0X00 when put back to zero.

 

I have a mouse, so exiting Event Monitor is easy enough.

Share this post


Link to post
Share on other sites

What version of 'Co Processor 1' are you running? This should get updated with the software update, but it's possible it was skipped.

 

SETUP > Files > Desk Information

Share this post


Link to post
Share on other sites

Bootload 14.136.0.0

Firmware 2.20.0.0

 

The software is as supplied from new - in November 2012.

But have you missed my original comment," It works properly when I return to factory default". The fault just seemed to appear.

Share this post


Link to post
Share on other sites

Hi Charles,

 

When the console has these problems, please save a copy of the show, and email it to me.

 

Please also include the Serial Number of the console in the email.

 

Many Thanks,

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×