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Cannot load shows into Phantom Jester


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#1 Sir B.

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Posted 23 June 2012 - 06:11 PM

Just this week, we started using a Jester TLXtra desk, and I have programmed a whole show with it. However, when I try to load the saved file from the desk into phantom jester, it won't load properly. The Memory list shows some weired characters, and when I close Phantom Jester and reopen it, I get this error message:

Error 007
Bad ChannelSize
Data 0 Count 029

Reseting the desk (Phantom Jester) in superuser and trying again didn't help much.
This has happened with two different files saved to different thumbdrives. Just to be on the save side, I'd rather not try to load these files back into the desk.

Any help would be greatly appreciated.

#2 KWR88

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Posted 28 June 2012 - 02:54 PM

can you e-mail me the show files to adderss below and I will have a look at what is happeing.
Regards,

Keith Rogers
Service Manager - Eaton's Cooper Controls
keithrogers@eaton.com
DD - +44 (0) 1633 833 101.

#3 Sir B.

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Posted 01 July 2012 - 07:33 PM

OK, I just sent you an email.

Thank you, I appreciate it.




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