Due to the number of requests we receive for circuit diagrams / service information both for current and discontinued products, I would like to make our position clear on this.
It is our general policy to only make circuit diagrams and service information available to our authorised distributors (CLICK HERE to find your nearest).
Most if not all of our products are marked "No User Serviceable Parts Inside". It would be irresponsible of us to freely publish information which could be seen to encourage end-users to open up equipment and attempt their own repairs.
Similarly, and in particular for dimmers which carry hazardous voltages inside, it is often inappropriate for us to get involved with forum discussions about product repairs, or to offer a specific repair forum.
We understand that requests may come from technicians who have the necessary skills, training and experience to carry out repairs competently and safely. However you will understand that it can be difficult if not impossible for us to assess this from postings in an open internet forum.
We will consider making exceptions to the general policy in some cases, please contact me by phone or email with any enquiries.
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