Hi - my first post - and I really hope it doesn't come over as a rant but I do admit to a lot of frustration at the moment.
I've spent a lot of time and effort over the last few days trying to use my HTC Desire + ZerOS Remote to connect to our OrbXF but without success. I've had two conversations with Tech Support who encourage me to continue trying and tell me I shouldn't be getting the prompts/issues/crashes that I'm getting - but it still isn't working, so I'm on here hoping to finally nail the problem.
What has added to my confusion is that I've just found a couple of old posts on this forum that begin to worry me. They hint at issues with HTC phones remotely accessing desks - but there has been no mention of this from Tech Support.
These forum posts are:
Posted 12 December 2011 - 11:03 AM - Jon from Zero in his reply says "HTC phones block the port scanning protocol we use to find the console, so you will then need to type the IP address of the desk into the ZerOS app manually."
Posted 09 November 2011 - 10:08 AM - Kirkup_xp from Zero in his reply says "The application discovers the desk using UDP broadcast packets, which can mask some IP addressing issues."
My situation is that I successfully connect to the router via my HTC and the phone screen shows the OrbXF on the first line on the screen but without any ID codes. When I click Connect I'm asked for the IP address (which Tech say it shouldn't do) but then the entry screen only shows the first two of the four IP address boxes (the second two boxes are condensed to a thin strip and, on either orientation of the screen, they will not reveal). A Password request box then pops up, but our desk doesn't have a password set on it - and then my screen either goes blank or crashes right back to phone's Home screen.
In summary, there seem to be two main issues: 1) the app is preventing the HTC phone displaying all four IP entry boxes and 2) the HTC is not able to see the desk.
My Lighting Director and another colleague, each with non-HTC phones, connect easily everytime.
I'm hoping someone can throw light on a solution for me.