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Zero 88 Community Support Forum

Jon Hole

Zero 88 Admin
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Everything posted by Jon Hole

  1. PLASA Award for Innovation - RigSync

    We're delighted to have received the PLASA Award for Innovation for a new feature called "RigSync". This is already shipping on FLX S24 and FLX S48, and will be coming to FLX by the end of the year. The judges said "RigSync opens up lighting creativity opportunities for non-technical people in an entry-level environment" More information can be found here: http://support.zero88.com/995963301
  2. Knowledge Base for Legacy Products

    Secret sneak preview: Support.zero88.com
  3. Updating auto cues?

    Hi AshA101, There are two options. The easiest (and the one I use) is SHIFT + GO acts as a "snap" (ignoring fade times) and also ignores the auto cues. This then allows you to update the cue. If this doesn't work, the default settings have changed - go into the Playback Settings (SETUP+GO) to change the shifted mode of the GO button. The other option is to enter Blind (select "Blind" in the Output Window, or press SHIFT+Z), and then load the cue into the Blind Programmer (hold the GO button, type the Cue Number, and then release the GO button), make the updates you wish and press UPDATE ENTER.
  4. Introducing FLX S

    We're preparing to ship FLX S later this month. You'll need to talk to your local Zero 88 distributor regarding pricing - zero88.com/distributors Regarding feature comparison, hopefully this will help:
  5. So, let's talk ZerOS & Smart Watches

    The delay was due to having to work on our other apps which needed to be remade to make them "64bit" (32bit apps will not be compatible with Apple's new iOS 11 soon to be released). As of last week, we're now back working on the Apple Watch app :-)
  6. ZerOS Released

    Yes, the numbering system is a little messier than we'd like, but 7.9.3 is already assigned to our next release which'll be released around PLASA
  7. Fixture File.... Request - ADJ VBar PAK

    Hi Uriahdemon, If you drop this information and the manual into an email to FixtureSupport@Zero88.com then one of the team will get it made for you. Jon
  8. FROG2 & ZerOS

    We pride ourselves in supporting our customers significantly past the warranty of their Zero 88 consoles. FROG2 was first released almost 13 years ago at PLASA Show 2004 in London, and we still regularly support FROG2 customers via the forum, email, social media and phone with programming guidance and fixture library updates (along with many other consoles much older than FROG2!). However, there's one area we can no longer support. We have been unable to port the latest ZerOS features across to FROG2 without affecting performance and stability, due to limitations of the FROG2's older hardware. Therefore, ZerOS, which was released in October 2016, will be the last ZerOS release for FROG2. We continue to release new fixtures for FROG2 (Fixture Library Release 33 was launched last month, in June 2017), and support FROG2 customers in any other way we can.
  9. Pixel mapping

    Hi Luke, Yes, this is on the FLX roadmap and has started being developed. However, based upon feedback, we reprioritised features we were working on which is why this hasn't yet been finished or released. We don't currently have a timeframe on when it will be released. Jon
  10. Touch screen not working

    Hi Mike, if you don't mind, please could you email me your serial number as I'd like to get this recorded as a "Customer Comment" so we can keep track in case there are any similar issues in the future.
  11. Touch screen not working

    Glad it's fixed! Out of interest, what was wrong?
  12. Frog2 after 7.8.0

    We're still reviewing the situation with FROG2, and hope to have news within the next month. FROG2 is now a 13 year old design, and it's not so easy to bring the new features across.
  13. Recording Positions into subs from position palettes

    Just to confirm, this is by design and due to the way Smart Tag works - Smart Tag ignores all fixtures with 0% intensity
  14. Multiple DMX to one channel

    In Edit Fixtures, go to the channel and click "add" by DMX address... repeat this until you've added all the addresses you wish
  15. Recording individual parameters in palettes

    When you move an encoder, the box on the touchscreen above the encoder highlights in blue. This means that parameter is "tagged". If you tap that box (or hold CLEAR whilst moving the encoder) it will become untagged. Only tagged values get recorded into palettes. That said... In the Record Window you can override this. "Smart Tag" will ignore manual tagging and use a set of rules to decide what should be tagged and not tagged. If Smart Tag's not enabled, you can also filter by attribute along the bottom of the Record Window - the line along the side of the button changes between blue (off), red or green. Blue means no parameters within that attribute will get recorded (no matter if they are tagged or not). Red means only tagged parameters within that attribute will get recorded (this is default). Green means all parameters within that attribute will get recorded (no matter if they are tagged or not).
  16. 7.9.2 Questions

    We're looking into additional options. Currently there's programmer time which affects anything in the programmer (syntax, palettes etc), Global Tap Tempo which affects chases (only if they are linked to the Global Tap Tempo) and Speed Override which is designed for more theatrical users, where they need live control to speed up or slow down the currently fading cues during a transition. Just to confirm, you're using the 10 built in playbacks, plus 12 external faders via DMX In to control playbacks, plus spare channel faders from the console itself to control additional playbacks? If you remove the merge, and just plug either Universe 4 or the other console directly into the DMX In, do you still see the same issue? As a temporary fix you could disable the shifted mode of the playbacks you're using with the remote console by going into the Playback settings and under "Button action" hold shift and deselect Solo. We will investigate this, thank you for taking the time to write such a detailed explanation! If you hold SETUP and press the GO button of the Playback, is the Button Action set to "GO (Fade)"? If it's not, set it to "GO (Fade"), press OK and now try it. If it's already set to "GO (Fade)", or changing that doesn't help, please save your show and either upload it to the forum, or email it to support@zero88.com and someone will take a look for you!
  17. Adjusting External Monitor Resolution

    Thanks! Have done.
  18. Adjusting External Monitor Resolution

    Try enabling that, rather than having it on "Auto"
  19. We're excited to welcome Edward Smith to the Eaton family. Edward's already an active contributor to our forums and Beta Test programs. He has now joined us full time from the University of South Wales, studying BSc (Hons) in Lighting Design and Technology, where his skills and experience quickly caught our eye. Edward will be providing both onsite and remote support and training, along with supporting our Sales, Marketing and Engineering teams.
  20. Midi show control from scs to orb

    Hi Paul and SJWicks, We've found an issue in the latest software version that affects some hardware variants which causes MIDI to (try and) be read at the wrong baud rate. We're getting it fixed asap and will get a beta out tomorrow. If you would like to be part of the Beta Test group to access this, drop me an email (jonhole@eaton.com) and I'll add you to the group. Jon
  21. It sounds like you're already planning to see the desk "in real life" - we always recommend this method... there's no better way to decide if a console is suitable for you than to get in front of one and play with it for an extended period of time
  22. It's a work in progress, but by doing so we've set of a chain reaction which has become an enormous job. In short, to upgrade the forum we need to support a different version of PHP. To do that, we need to migrate to another server. However that server doesn't appear to support older versions of PHP, which in turn breaks the software that manages our knowledgebase, software downloads and legacy product information. So first we're migrating all that information, then we can migrate servers, then we can upgrade the forum.
  23. Saved Files

    Old showfiles are automatically converted when you load them into the new software, so they continue working. However, they are not backward compatible, so showfiles saved in the new software cannot be loaded back into the old software.