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Jon Hole

Zero 88 Admin
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Everything posted by Jon Hole

  1. De - select all button for the future

    Apologies, yes - I replied via my phone where it's not so obvious to see which forum you posted in. With the relatively small number of fixtures available, this isn't a feature available in the Jester software. We'll certainly make a log of the request, but we haven't done feature development on the Jester software for several years - only bug fixes and sustain projects.
  2. 7.9.2 Questions

    Hi Uli, Ed's instructions will work absolutely fine on Solution too - just hold SETUP and press the flash button of one of the Playbacks (old "submasters") that is empty, and choose for it to be programmer time. The fader will change the time, and the flash button will enable/disable it.
  3. ZerOS 7.9.2 Group Page Issue

    Cool, thanks. Drop me an email (address is in my signature below)
  4. ZerOS 7.9.2 brings major changes to the features, capacity and operation of the Solution Series. These are documented in the below video and the updated manual. IM9210 - Solution Manual Issue 2.0.pdf
  5. ZerOS 7.9.2 Group Page Issue

    Hi both, sorry for my delay in replying. Leighton, just to confirm when you say "MFF", you mean "MFK" (Multi Functional Key, on the right hand side?). If so, I've just had a go at recreating this and can't... are you able to email me a showfile where it happens so I can work out what's causing this? Thanks, Jon
  6. How to use Wing on Solution

    We're aware of the bug when a ZerOS Wing is set to Playbacks and Page 9 on a Solution, and we're working to fix it. Reference: ZOS-7551
  7. is there a way to.....

    Currently there's no way to do that via the Apps. I've added an request (reference ZOS-7667) for this to be added to the App screens. It's also a feature we're implementing on the Watch App.
  8. Leap Frog 96

    Hi, take a look at this: http://zero88.com/support/index.php?/de/Knowledgebase/Article/View/49/
  9. lack of support

    Hi Simon, Sorry to hear you didn't receive the support you'd expect. Zero 88 are known for our industry-leading support, but in this situation it sounds like we fell short on out-of-hours support. Unfortunately we're struggling this week slightly, as we've sadly lost one of our colleagues, and a lot of our team are in Frankfurt this week. Did you contact our support line? That is usually answered at all hours, or worst case goes to an answerphone where someone will call you back. Jon
  10. Frog is totally dead

    Just to add to Ed and Ian's comments, you can find your closest Zero 88 distributors on the below link - most of these locations have a service department. http://zero88.com/distributors/
  11. Paul McEwan

    Hi John and Ian, Thank you - we appreciate your words, and we'll ensure they get passed onto the family. We're assembly a book of messages and photos to pass onto Paul's family to remind them how treasured Paul was within our industry.
  12. is there a way to.....

    Ed's correct, this is available on ORB Series and FROG2, but not currently FLX. One way you can get around it is to record palettes of the fixture you want to copy, and then apply that palette to the new fixture - but this is a little bit long winded.
  13. So, let's talk ZerOS & Smart Watches

    I've been wearing the 38mm watch for a week now, and I'm convinced more than ever that these things are too small for any form of keypad. To unlock the Watch you need a PIN and the buttons feel just about big enough - we'd need to fit additional buttons onto the screen to be able to access basic syntax, and so I don't think would be nice to use.
  14. So, let's talk ZerOS & Smart Watches

    A quick update: App development was put on pause for a couple of days, but has restarted and is progressing well. ZerOS now fully supports the messages and flags required for the Apple Watch app We've built a development emulator within ZerOS to test these messages and flags
  15. ZerOS 7.9.2 Released

    Zero 88 are pleased to announce the launch of ZerOS version 7.9.2 software - a new software release for ORB Series, Solution Series, FLX, SCD Server (& Pro) and Leap Frog 48 & 96. This update is recommended for all users. More information can be found at zero88.com/software/zeros If you have any questions, please don't hesitate to contact us at the office. Out contact details are: email: support@zero88.com phone: 01633 838088 Best Regards,
  16. So, let's talk ZerOS & Smart Watches

    It's a little like Christmas in the office...
  17. So, let's talk ZerOS & Smart Watches

    Maybe this style interface would work better? One for individual channels, one for groups.
  18. So, let's talk ZerOS & Smart Watches

    Thanks for the feedback - keep it coming. I think the real advantage here is as a focus tool. I struggle to see the need to have playback functionality from your wrist (although, potentially the current cue, and any fade / wait times and progress bars could be useful for crew backstage?). Rather than using the digital crown to fade up / fade down, what do you think about just using the programmer time on the console, and then Rem Dim / Highlight would use this time - meaning you can still just press "next" rather than having to fade down the previous channel, select the next channel, and then fade it back up. To change selection, if there are difficulties in using the Digital Crown (need to investigate this) how about press and hold the next / previous buttons to scroll through the channel numbers, and the when you let go, we action the Highlight / RemDim (with the programmer time if enabled). Lastly, I think Next / Previous would only select static fixtures, not Moving Lights. If a selection has already been made, Next / Previous would cycle through that selection in the order they were selected (so if you knew you were focusing channel 7, then 10, then 12, then 15 you could just select those fixtures on the desk / phone app, and then using the Watch to cycle through those four channels). Thoughts?
  19. 'Subs' Flash buttons

    Hi Matthew - can you send us your show file, and let us know which playback numbers you're referring to, and we'll take a look for you!
  20. Issue with Z Remote on iOS 10

    1 @@ will go to full (or 1 @ 100 Enter) 1 @ . will go to 0% (or 1 @ 0 Enter)
  21. Updated Manual

    Hi Karleaton, The ORB Series manual will be coming up for a renewal yes, probably later in the year. We're going through our product range updating the manuals, with the Solution manual updated last month. Jon
  22. Phantom Zeros Keyboard Shortcuts

    Hi Matt, There's not a list no... however we have requests logged to expand our support for keyboard shortcuts, so this might be a good thread for people to request what they think we should include! One useful shortcut - SHIFT + F10 opens SETUP
  23. Can I download/dump an error report? Partial boot fail

    Kevin got there first - I was going to write exactly the same! Also, check you're running the latest software (ZerOS 7.9.2)
  24. chilli 2410i

    There are a few options, it's best to discuss with Keith on email keithrogers@eaton.com In short, we might be able to do a firmware update, but this requires sending back the keypad and one of the internal 3 phase PCBs to us. However, depending on the age of the PCB, there's a possibility the new firmware won't install. The alternative is an "upgrade kit" which includes a new keypad and 3 phase PBC. Keith will be able to discuss the various options with you
  25. naming cues in syntax

    Appears that it's pre-populated if the last cue that was recorded is the last cue in the list. If you record a point cue, the next Record Name is left blank. Added as ZOS-7572 Added as ZOS-7573