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Zero 88 Community Support Forum


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  1. Alphapack faulty

    Which model Alphapack is it - does it have just two DIN sockets or two DIN sockets & 2 XLR Connectors? Whilst they're functionally similar - internally they're different beasts to work on and will need two different repair solutions... It sounds like the overload sense coil may have become disconnected from the PCB (this can happen if the unit is moved about a lot without being gentle) or the sense circuit has failed. If it's the model with 2 DIN sockets then I can likely repair it (my contact details are in my profile ) - the other model will probably need to go back to Zero88 because of the internal design.
  2. any help welcomed

    Hey now! Did I miss a memo? It's my week to be the kicking board?
  3. RWT - Green Output Channel Lights always on

    Yes - I could look at your rack but I try not to advertise here overtly (it's just good manners to my mind) - let me know if you need me too. Kevin - you didn't get the £200 in used tenners I left at reception for you in the brown envelope then?
  4. RWT - Green Output Channel Lights always on

    It's going to be a dry joint on the DMX PCB or the test/input card - BetaPack 2's can be a pain for this sort of thing - it might even be that the preheat/test levels need resetting, some folks like to turn them up full so they don't need to connect a desk for some basic lighting. You're going to have to open the rack and remove the DMX card to give it a look over or get it to someone that can repair BetaPack 2's - should be about an hours work in total. There may be a failed IC on the input card but anyone who's been around these racks for long enough will know what to do.
  5. any help welcomed

    Andy - you also need to bear in mind that if the desk is a "Frog" (and there are still lots about) then it won't do any fixture control at all no matter the software - it needs to be a "Fat Frog" - the easy way to tell the model is whether there are fixture select buttons on the right hand end of the front panel. You'll also find that if the LED's you're trying to use don't have a discrete dimmer channel - the Fat Frog, Bullfrog series don't "understand" the virtual dimmer channel that can be defined in fixture tools so fades might well become a rainbow of colours going to black rather than a simple fade.
  6. replacement buttons for fat frog

    The switch mechanism is still available as a spare from Zero88, so you should be able to order from your local Zero88 Dealer or from a Zero88 parts supplier *coughs*. Each mechanism comes complete with the cap so you don't need to faff swapping that but the LED's aren't interchangeable as they're embedded in the mechanism case. From experience - it takes about 20 minutes to desolder/solder the button mechanism in place once you've opened the case - if you've not changed the battery in the desk for a while, do that whilst it's open.
  7. Phantom Zero 7.9.3 has a bug

    This might also be to do with not enough copies of Phantom being installed yet - Microsoft use a 'reputation' mechanism as part of their malware protection which relies on an (unspecified) number of copies being installed across the world. For new versions of software it can mean a false positive being given (which is what this may be) - I've come across it in a couple of online communities I belong to that have had a similar issue with the software they use for access. Try downloading another copy from the Zero88 website and install again - it might be feasible that your original download has corrupted - it would be useful to check with a fresh copy.
  8. Ziglight - I don't think you should feel so bad about having chosen the Solution and then finding it didn't in fact improve in your situation with software updates. If anything, your experience has contributed to efforts to make the software sleeker and more efficient - wanting a lighting desk that unleashes your creativity on a budget is not a bad thing - not everyone can afford GrandMA et al. You're correct - it is still a lot of money and the slow down issue has been flagged up by users and the software team for many years - I remember many discussions when I worked for a dealer with my Zero88 Rep, Peter Kirkup, Ken and indeed Jon about the issue and how they were trying to resolve it. It certainly concerned me enough personally that when talking to potential buyers, I always tried to steer customers who wanted a live desk with lots of FX toward the larger consoles like Frog 2 - and then Orb and latterly FLX and thankfully my advice was always taken. For it's overall age - the Solution/Leapfrog series of desks slots in nicely where folks want a modern version of Sirius and hopefully it will be that for a while yet (there are still customers out there with Solution that don't even use half of it's software features and look at Orb because it has the ability to use two screens!) as a lot of people still want a "fader per light" desk. It would be nice to dream of the Solution chassis with the FLX processor board inside - who knows what is sitting in Jon's product development folder and certainly don't stop feeding back about the software - FLX & Orb wouldn't be what they are without it
  9. Betapack 3 and LED Lamps

    You're going to need to use their dimmer then - it sounds like they may be doing fancy stuff with dimmer curves and trigger points to make the LED's dim smoothly. Yes - their dimmer probably uses triacs which is why they advertise it but it might well mean that you can't use any triac dimmer
  10. Solution failed

    It could be either a flat battery or the flashdrive needs reseating - Solutions tend to be rock solid normally, the only problems I've ever come up against are failed faders. If you don't feel confident poking around inside the desk - find a dealer close to you that has a Zero service technician available, it probably won't be an expensive fix.
  11. Betapack 3 - two chanels fault

    It's very likely to be the transformer driving those two channels - some early Beta 3's had issues with the transformers failing prematurely and the spec for the transformer was eventually changed. There's no rhyme nor reason to why the transformer fails or when - they just do, which caused lots of hassle with early Beta 3's. It happened so randomly, it was never clear whether it was a batch issue or not - I've seen a couple where the magic smoke has been released but more where the transformer has simply failed. It is possible to swap the transformer but the powerboard will need to come out of the unit to do this - there's also some sense to swapping the whole power board so that all the channel transformers are the same age. Your rack will now be out of warranty, so you'll need to compare costs of sorting the repair e.g. swap the whole board or an individual transformer - my advice would be to swap the whole board as Murphy's Law says you'll need to replace another transformer within about 3 weeks of doing the first
  12. RigSync

    You would think so... but it would seem not
  13. LF96 wheel damaged

    Sean - if you decide to open the case yourself - be aware of the earth/shield wire between the bottom tray and the front panel boards, it can be a pain maneouvering stuff if you don't release it (it's on cross head screws) - that screw you find when you put the case back together? It's the screw from the shield wire... (Yes - did it at least once... )
  14. RigSync

    Not really - a lot of their kit, whilst designed in the USA is still farmed out to China for engineering design and manufacture so it's still a bit random about which DMX transceiver they use and whether or not that transceiver understands/ignores RDM. The price "premium" happens because the hardware is imported in to the UK, unpacked & checked, then run for 24 hours (certainly the Pro kit used to be) before being repacked ready for distribution. Many of the other companies importing rely on this testing to be done in China and so literally ship from container to final distirbutor/end user.
  15. Jester 24/48

    If you have a couple of hours to spend - try Phantom ZerOS... It gives a decent emulation on your PC Screen of what the software looks like for the FLX so you could play with it and get a feel for it.. https://eatonfilesharing.app.box.com/v/ZerOS/folder/42009315015 That might help you with your decision