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    Technical support

    Global 24hr technical support:

    Call: +1 214 647 7880

    entertainment.service@signify.com

     

    North America support:

    Call: 877 827 4548

    entertainment.service@signify.com

     

    European support:

    entertainment.service@signify.com

    Technical support, Zero 88 product line

    General Zero 88 support

    For general Zero 88 support, email support@zero88.com.

     

    Zero 88 Community Support Forum

    Customer Service

    • TRAINING

      TRAINING

      Let Vari-Lite teach you the basics of the world of lighting systems design.

    • SERVICE TRAINING

      SERVICE TRAINING

      Smart color systems. Advanced optics. Leading features. Learn how to service our durable fixtures that add power and passion to performances globally.

    • SOFTWARE DOWNLOADS

      SOFTWARE DOWNLOADS

      Find and download the latest software version for your fixture. For older software versions, visit the product page.

    • CERTIFIED TECHNICIAN LOGIN

      CERTIFIED TECHNICIAN LOGIN

      If you are a Vari-Lite Certified Factory Technician and/or dealer, please request an account to access the Vari-Lite Tech Center.

    • WARRANTY

      WARRANTY

      Information about the Vari-Lite Limited Warranty, including warranty card and terms and conditions.

    • SUPPORT NOTICES

      SUPPORT NOTICES

      You’ll find any important product notices on this page.

    CUSTOMER SERVICE

    Customer Service is responsible for box goods and spare parts quotations, order entry and fulfillment, project delivery, lead times, and general account management. They also manage all after sales warranty fulfillment, RGA, and repairs invoicing in tandem with our After Sales Service & Support team.

    Sara Arteaga

    sara.arteaga@signify.com

    +1 972 433 9003

    Customer Service Representative - USA, West Coast, Western Canada, and LATAM

    Liliana Jimenez

    liliana.jimenez@signify.com

    +1 972 433 9035

    Customer Service Representative - USA, East and Canada East Coast

    Mentory Haynes
    mentory.haynes@signify.com

    +1 972 433 9004

    Customer Service Representative - USA, Southwest and Midwest

    Karolina Drzewiecka

    karolina.drzewiecka@signify.com

    Customer Service Representative - Benelux, Nordics, Western Europe, Middle East, Africa, APAC, Australia, and New Zealand

    Vee Desai

    vaishali.desai@signify.com

    +44 7869 727769

    Customer Service Representative - UK, Ireland, DACH, Italy, Greece, Eastern Europe, and Russia

    TECHNICAL SUPPORT

    Our Service & Support team is tasked with online and field support, repair, demo, commissioning, maintenance contracts, and technical training for fixtures and systems. In addition, this team plays a large role in a Systems sales, responsible for administering final commissioning, recordkeeping, and organizing services.

    Keith Rogers

    keith.rogers@signify.com

    +44 1633 833101

    Technical Support Representative, Controls - Global

    Jeff Bright

    jeff.bright@signify.com

    +1 972 433 9027

    Technical Support Representative, Fixtures & Controls - Americas

    Luis "Ernie" Jaramillo

    luis.jaramillo@signify.com

    +1 972-433-9028

    Technical Support Representative, Fixtures & Controls - Americas

    Maggie Bailey

    maggie.bailey@signify.com

    +1 720 201 2847

    Technical Support Representative, Systems - USA

    Ryan Parkin

    ryan.parkin@signify.com

    +44 7342 099643

    Technical Support Representative - UK&I, EMEA, and APAC

    Darren Howard

    darren.howard@signify.com

    +44 7447 088 855

    Technical Support Representative - UK&I, EMEA, and APAC

    Edward Smith

    edward.smith@signify.com

    +44 7976 791850

    Product Specialist, Controls - Global